Call Us Now On 01942 825 857

What Happens If My Vehicle is Stolen – and I’m Still Paying Finance?

stolen car finance

What Happens If My Vehicle is Stolen – and I’m Still Paying Finance?

So it’s your worst nightmare, right? Getting up to go to work with everything ready, and there’s just a blank space where you car should be.


The only thing that could be worse is if you haven’t finished paying for it yet.
Well, fear not – it’s not as difficult, complicated or scary as you might think. Here is a handy infographic to help you out.

stolen car finance


Here are the details:


Step One


Once you’ve worked out that your car is in fact stolen and hasn’t been borrowed by a family member, you need to call the police. Unless it’s an emergency, you need to call 101.


Step Two


The police should give you a crime reference number. Make sure you note it down as all of the companies and organisations you need to get in contact with will need it.


Step Three


Get into contact with your insurer as soon as you possibly can. The quicker you get in touch, the quicker you can get your payout. Don’t wait around for weeks to see if the car is recovered – if you’re paid out and the car is recovered, the insurance company will simply keep it. Some insurers may want to wait and see, but they’ll let you know in that case.


The insurance company has up to three months to deal with your claim, unless you are found to be liable for the theft (which is rare).


Step Four


Contact your finance company. You will still have to pay until your car is either recovered or your insurance pays you. You should pay the rest of the finance bill with the money you receive from your insurance. You might have to be the extra out of pocket if the payout does not cover the remaining payments. To prevent this from happening in the future, make sure you have GAP insurance.


Step Five


If your car is not recovered, tell the DVLA that you’ve been paid out. You’ll need form V5C/3, your crime reference number and all the details of your car.


Step Six


If your car has been missing for over a week, as soon as that week is up you can apply for a road tax refund.


I hope this simplified explanation makes things easier for you at this trying time. Make sure you have all of your car details and your crime reference number handy when you contact any of these organisations.

Back To News

Our Partners

Blackhorse Finance
United Rental System
AA Warranty
Flex It 28
Offical Supplier and Official Sponsor of Wigan Athletic

What's Going On at Westwood


Needed a hire van for the day, told them what i wanted and they sorted me out. Friendly, helpful staff and everything was simple. Will be definitely using them again in the near future. 10/10

Jaime Griffiths

From start to finish Chris green made the purchase very easy would recommend this place to anyone cheers Chris

Jimmy Mc

Thank you to Westwood Motor Group who generously provided a van to Blessings in DisguiseInDisguise, while we picked up the Donations. Comfortable van reliable company.

Blessings in Disguise

Picked my new van up today, I’d just like to thank Chris Green for his help with everything. Excellent service as always.

Michael Barron

Thanks to westwood motor group for sorting out a car for my daughter’s prom, it really made her day and her friends. Great car and even greater price. Thanks again

Si Whittaker

Brilliant friendly service, very prompt and efficient. The van was superb and Westwood were cheaper than Enterprise.
Highly recommended *****

Peter A

I have been using Westwood Vehicle Solutions for about 4 year and found their customer service outstanding, all the vehicle are modern and usually to a high spec, over the last 3 months I have been using them on a weekly basis and have phone last minute and they have still manage too get a van for me!
They are the best in they area, and always have some great offers on.
Would I recommend them?  Absolutely

Gary L

Brilliant service, very helpful and friendly.

Lorna Cairns

I hired a car with Westwood. Staff are very helpful. Cheap and good service. Recommend them in the future.

Shaun Weston


I would just like to pass on my sincere thanks to everyone at Westwood for the fantastic service I’ve received today. I’ve been a customer for over 10 years, purchasing various vans along the way.
Today, I received my new car on a fantastic scheme they run. Steph and Laura have been brilliant, keeping me informed of everything along the way and Chris (the boss) continues to offer a fantastic service!!
I hire all my vans through Westwood as and when I require them and I wouldn’t go anywhere else!!
If you want to feel special and feel like a customer, not a number, let the people of Westwood take care of you!!
Many thanks for a wonderful experience!!!
Lee Dalgleish
Lee Dalgleish



Used Vans Wigan

Looking for used vans in Wigan? Your next used van is available now for Westwood Motor Group (Westwood Vans Wigan) number One for used vans Wigan. We sell used Mercedes vans, used Vauxhall vans, used Renault vans and used Ford vans. At Westwood Vans Wigan you will find vans to suit all your requirements...

Vans For Sale Wigan

Used Vans are available for sale now from Westwood Vans Wigan, the first choice for anyone looking for vans for sale in Wigan. You’ll find great deals on used Transit vans, used Caddy or Sprinter Vans, used Vivaro vans, or used Trafic and Master vans for sale in Wigan, so make Westwood Wigan Vans your first choice.

Second Hans Vans For Sale

Westwood Vans is a used van dealer in Wigan which offers the ultimate in choice of second hand vans for sale in Wigan. With a huge variety of over 100 used vans to choose from Westwood Motor Group (Westwood Vans Wigan) is the number one name locally for second hand vans for sale in Wigan.

Van Contract Hire and Business Leasing In Wigan

Westwood Vans specialise in van contract hire and leasing in Wigan. You can choose from a wide range of premier brand vans available on business finance (contract hire or business lease). We can supply any make or model including Ford, Volkswagen, Mercedes-Benz and Vauxhall vans as well as finance new or used vans for sale in Wigan.

Van Rental and Car Hire In Wigan

In addition to Van Sales, Westwood specialise in Van Rental and Car Hire in Wigan. Westwood is known locally as the name to trust for the bset deal on van rental and car hire in Wigan. Westwood Motor Group are renowned amongst local business and private customers as the first choice vehicle rental and hire specialists because of the high levels of customer service, attractive rental rates offered to customers and choice of vans and cars available for rental in Wigan.

If you need to know more about Westwood Vans Wigan or to contact us please click or call 01942 825 857 for more details.

Read More/ Less